• Where is the store located ?

  Our store is located in Seoul, South Korea.
  But we have an Arab team who is responsible for handling the customer service.

• Are the products original ?

  All provided products on the website are original 100%.
  We provide our products directly from the entertainment company in South Korea and ship them to your doorstep.

• Is the album random or set ?

  If you want to know if the album comes as a single version or a set, please visit the website and read the description of the album for more information
  If you find "Random version* in the album title, it means that it will be one copy

• I want to know how much this album is

  You can know the final prices of the items before completing the buying process on our website adding the shipping information

• I want to refund my order

  Please note that, you have to wait for months in order to refund your order back because the international bank transfers usually take time to process the transaction.

• I want to ask about some products

  You can check the website for any information regarding the products availability or prices.

• What is the estimated shipping time ?

  Please note that the expected shipping and delivery period starts after confirming the order first, and then the international shipping is as follows:
  In Egypt, Jordan and Qatar: within 10 to 18 days
  In Saudi Arabia, Kuwait, UAE, Sultanate of Oman: 7 to 15 days
  Note: Shipping time may be changed according to the international procedures of each country
  

• Why is the order still at customs?

  All orders are dispatched within the estimated shipping time but may be delayed due to customs procedures, so we are working to get shipments out as quickly as possible.
  Please notes the customs clearance process may result in damages that are out of our control